Audience Research Manager

Job Introduction

We are thrilled to announce an exciting opportunity for a permanent Research Manager to join our Customer Insight team within the Audiences division. This role is pivotal in curating and connecting Audience insights to the rest of the organisation. So we are seeking an experienced researcher with a deep understanding of insights, who can unlock their potential for all BBC staff.

The role offers a great opportunity for anyone who has strong story telling skills, is a self-starter and is comfortable speaking in front of senior stakeholders and 100 new BBC staff employees. The role could be based in London or Salford.  If Salford based, it will likely require regular travel for meetings in Central London.

Main Responsibilities

As Research Manager, your responsibilities will include the following.

Editorial leadership of BBC insight touch points:

• Curating our pan-BBC insight from various insight sources to create easily digestible & engaging comms– delivering a regular flow of thought leadership around topics, issues and areas the BBC needs to focus on to deliver on its strategy
• Collaborate with our divisional Audience insight teams & work with external thought leaders / partners to ensure a regular flow of insight comms that will help drive the BBCs ‘value for all strategy’
• Taking an editorial leadership role of the Audience Portal (our insight repository) & our internal comms channels (staff gateway, internal screens etc)

Understanding how our staff are using our insight today – and what we can do to improve the use of our insight in the future

• Monitoring staff usage and feedback of the Audience Portal and our all staff comms assets

Project manage the creation and delivery of high impact insight comms:

• Oversee and develop insight packs to support internal comms assets – including insight Masterclasses, topic deep-dives & case studies; all focussed on helping our staff to make greater use of audience insight to deliver brilliant experiences
• Working with Internal Comms, Journalists & Presenters and Freelancers to create our comms assets

Are you the right candidate?

The role requires strong research and data skills, as well as an ability to work effectively with a wide range of colleagues within Audience teams to senior stakeholders across the business to help us translate insight into action, so we’re ideally looking for someone who;

• Has a proven track record of delivering high quality, evidence based research – with extensive experience of quantitative and quantitative research and complex data sets
• Has past experience running strategic research – using insight to inform business strategies or policies
• Has strong communication skills (both verbal and written). Able to write structured, insight driven and persuasive documents
• Good experience of communicating insight within large, complex organisations to inspire staff and drive action
• Is a creative problem solver – and able to evaluate research solutions and data sets to extract maximum value and insight

Package Description

Band:                  D

Contract type      Permanent

Job title:              Audience Research Manager

Location:            London or Salford - requires 2-3 days in the office a week, with some hybrid-working

Salary:               Anticipated range £45,000 to £53,000pa (plus London Weighting £5,319 if London based), dependent upon experience

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

If you need to discuss adjustments or access requirements for the interview process please contact the [email protected]  For any general queries, please contact: [email protected]

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours here.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory

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