Associate Technical Consultant

Working at Adaptavist

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!

We make change happen. From anywhere.

About the team

We structure our team into two distinct delivery teams, each overseen by a Team Lead of our service management practice.

Our commitment extends beyond the structured hours. We foster a culture of transparency, where feedback is actively sought and valued. As colleagues, we function as mutual allies, fostering an environment of support, autonomy, and continuous growth. This synthesis of professionalism and camaraderie not only cultivates productivity but also makes work enjoyable. We invite those seeking to contribute to this vibrant landscape and thrive within our evolving ecosystem. This hybrid role will require some presence in our Athens office, and you’ll report directly to one of our Greece-based Service Management Practice Team Leads.

About the role

As an Associate Technical Consultant, you will:

• Collaborate with the team in implementing and configuring Atlassian tools (Jira, Confluence, etc.) for client projects, based on ITIL Best Practises.
• Collaborate with clients to gather client requirements and design solutions that align with their business objectives.
• Act as a feedback channel to internal teams, offering actionable insights and recommendations based on customer interactions.
• Gain operational and configuration-level expertise in the Atlassian products you’ll manage.

This hybrid role will require some presence in our Athens office, and you’ll report directly to one of our Greece-based Service Management Practice Team Leads.

What you'll be doing

-Understand business and customer needs and translate them into technical requirements/product configuration.

-Undertake part or whole of the delivery in collaboration with other members of the delivery team.

-Develop custom workflows, automation, and dashboards to enhance tool functionality.

-Provide (as and where needed) User and administrator training, second-level support, and ad-hoc troubleshooting for Atlassian products. Deliver tool—or product-oriented training (both in class and on the job).

-Participate in all internal project processes and team scrum ceremonies, including project planning, daily standups, reviews, and retrospectives.

-Add new or enhance existing documentation and update the ticketing system with client needs, meeting notes, project progress, deliveries, impediments, etc.

-Participate in internal analysis teams, recommend appropriate solutions, and contribute with ideas and questions.

-Communicate with clients in case of incidents during deployment, responding to questions and offering clarifications as necessary.

-Communicates effectively with clients regarding incidents, questions and clarifications as necessary

-Remains up to date on all Adaptavist products, including new features, changes on offerings, etc., and is fluent in describing those, understands how customer needs can be covered

What we're looking for

-Experience working with customers in a consulting or technical capacity, especially in the software/IT industry.

-Experience working with Atlassian Products (Jira, Confluence etc.)

-Experience / Knowledge in one or more of the following: workflow configuration, automation scripting (e.g., using ScriptRunner, Automation for Jira), or system integration.

-Strong interpersonal and presentation skills, with the ability to successfully interact with external and internal parties via phone, video conferences, presentations, and written content.

-Interest in working creatively with customers, understanding technical and business requirements and implementing solutions.

-A team player with high level of dedication and collaboration spirit

-Ability to work under strict deadlines

-English and Greek language proficiency

Project Management Essential Skills

It's great, but not required if you have:

Experience administering Atlassian products.

Experience working with agile methodologies

Knowledge of ITIL Best Practices

#LI-AR1

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

We look forward to your application!