Administrative & Customer Support Specialist

This is a remote position.

Schedule:

• Mondays to Fridays, 10:00 am to 2:00 pm, Sydney, Australia (AEST/AEDT)

Scope:

• Part-time role (20 hours per week minimum)
• Working hours aligned with Sydney time zone (approximately 10-2)
• Non-voice customer support role
• Remote position based in Philippines
• Potential to expand scope as new e-commerce business launches
• Direct reporting to business owners

Responsibilities:

• Manage and monitor three different email inboxes
• Handle customer support inquiries via email
• Process and respond to customer emails according to established guidelines
• Perform ongoing administrative tasks to support the team
• Assist with general business administration duties
• Triage and direct communications to appropriate team members
• Potential future responsibilities with Shopify e-commerce platform

Requirements

• Excellent written English communication skills
• Strong email management and organizational abilities
• Previous experience in customer service or administrative role
• Detail-oriented with ability to follow established processes
• Available during Sydney business hours
• Experience with standard office software and email platforms
• Shopify or e-commerce experience (preferred but not required)

Benefits

Independent Contractor Perks:

• Permanent work-from-home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

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