Account Manager

Primary Details

Time Type: Full time

Worker Type: Employee

Support Accident & Health (A&H) underwriting business strategy by handling daily operations. Provides exceptional support being the primary contact to policyholder’s and producer’s.

The Opportunity

Support Accident & Health (A&H) underwriting business strategy by handling daily operations. Provides exceptional support being the primary contact to policyholder’s and producers.

Primary Responsibilities

• Provides all-encompassing post sale customer service support for assigned new business and renewal block of business.
• Supports a dedicated team of Underwriters and Business Development Leaders to ensure smooth delivery of client services
• Responsible for the collection of required items to ensure timely policy issuance and underwriting requirements are met. Validates document terminology fits contractual needs to protects QBE against risk and requests any additional documentation, if necessary
• Maintains ongoing account relationships by being the primary contact for claims and premium accounting post issuance, assisting with collection process, and ensuring commissions/applicable fee’s are accurate. Strong attention to detail to identify and remediate all said issues.
• Manages new and renewal implementation processes for accounts including scheduling and leading implementation calls. Ability to provide strategic guidance as a follow up to these calls.
• Develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of support by meeting or exceeding industry standards
• Provides assistance with renewals inclusive of producer outreach, helping with renewal calls and the gathering of RFP data. Inclusive on Producer outreach calls in conjunction with Business Development Leaders.
• Assists Business Development Leaders with meeting scheduling, gathering of marketing data, presentation creation, and reporting assistance as needed.
• Reviews employer plan documents and amendments for alignment with Policy language; lead collaboration efforts to determine rate or policy term impact and evaluate risk to business operations and loss ratio.
• Consults and advises management of trends in employer plan language and data quality of required reporting and final underwriting requirements; monitor policies and ensure changes in rates, terms, medical management and claims are handled with minimal risk to the organization
• Develops strong underwriting knowledge and assist with final underwriting requirements

Required Education

High School Diploma/GED

Required Experience

4 years relevant experience

Licenses/Certifications

NA

Preferred Education

Bachelor’s degree in Risk Management, Economics, Marketing or Business related field

Preferred Experience

Minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background

Preferred Knowledge

• Basic knowledge of products and concepts relating to the insurance industry
• Applied knowledge of Microsoft Suite
• Applied knowledge of terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts

Skills

• Strong customer focus with ability to develop strong customer relationships
• Ability to communicate in a clear, well-organized, professional manner both written and verbal
• Effective organizational skills; manage and prioritize competing responsibilities concurrently and effectively
• Proven critical thinker to resolve problems
• Capable of working in a faced paced environment
• Work independently with little supervision or direction
• Collaborate with internal and external customers
• Manage and prioritize competing responsibilities concurrently and effectively

QBE Cultural DNA

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.

And our people will be at the center of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.

With more than 12,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

We believe this is our moment: What if it was yours too?

Your career at QBE — let’s make it happen!

https://www.linkedin.com/company/qbe-north-america/

US Only - Travel Frequency

• Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Individual Contributor

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Inclusion of Diversity:

At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodations during the recruitment process, please do not hesitate to inform our Talent Acquisition team.

Compensation

Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs.

Annual Salary Range: $59,000 - $89,000

AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY

\* \* \* * *

Annual Salary Range: $65,000 - $97,000

CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA

\* \* \* * *

Annual Salary Range: $74,000 - $111,000

San Francisco CA, NJ and New York City NY

Benefit Highlights

You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.

At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.

If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.

#LI-Hybrid

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.