Account Manager


An award-winning digital transformation agency that helps landlords to improve transparency, build trust with residents and unlock greater capacity through an accessible digital platform and transformation expertise.

Only considering candidates eligible to work in Chester, UK ⚠️

Account Manager

We're looking for an Account Manager to join our growing Client Services team, managing strong relationships with several key accounts.

Competitive salary DOE | Hybrid working | Private healthcare



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About the role

About the role

With the aim of contract retention and maximising revenue, being responsible for managing the relationship of several key accounts, you will work closely with the delivery team to ensure we maintain high levels of service quality.

The Account Manager has a responsibility to learn and understand the wider digital landscape as well as public sector needs, regulations and painpoints.

Working from home & flexible hours
Competitive salary & training
Private healthcare cover & pension

Key responsibilities for this role

  • Working with the Account Director and Head of Sales to manage a portfolio of accounts, and working with the relevant Prodo delivery teams to maintain and grow client happiness.
  • Maintain and build client relationships through regular contact and attendance of client meetings.
  • Prepare client proposal documents and respond to formal invitations to tender.
  • Work with Account Director and Head of Sales to maximise account revenue and profit opportunities to contribute towards team sales targets.
  • Manage client budgets and ROI forecasts including provision of full rationales behind all recommendations across software and consultancy proposals.
  • Working with clients to direct them on the best practices to target their organisational goals.
  • Checking, sending and analysing monthly reports with the client.
  • Ensuring that account work is carried out in all services that the client is contracted for.
  • Creating contracts & contract renewals.

Experience you need for this role

  • Previous proven account management experience in an agency
  • Understanding of web development, hosting and SaaS
  • Experience using modern CMS, potentially including Umbraco
  • Good knowledge of word processing, presentation and spreadsheet software
  • Excellent understanding of managing a CRM pipeline.

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Personal skills

  • Excellent interpersonal skills, to work and interface with individuals of various levels and backgrounds.
  • Strong communication skills including high-level presentation and writing skills.
  • Ability to make sound and logical decisions and choose appropriate courses of action based on the parameters of the situation.
  • A passion for digital and an ability to communicate and enthuse others with that passion.
  • An encouraging nature.
  • Excellent organisational skills.

Additional requirements

  • Ability to acquire new business through interaction with existing and potential customers.
  • Ability to handle the pressure of a fast-paced environment which may include dealing with difficult customers and balancing competing priorities.
  • Ability to maintain a thorough understanding of procedures and policies.
  • Ability to travel to maintain contact with present and potential customers, attend sales and administrative meetings and training.
  • Ability to initiate action and make decisions when required.
  • Ability to deal with situations of a dynamic nature; to modify plans, actions and decisions in light of changing situation and circumstances .

Genuinely care

What’s in it for you?

Prodo is a fun and friendly agency that has been around the block for 26+ years. But we're ambitious to innovate and grow further.

This is an exciting and rewarding role: we are looking for someone who not only meets the personal requirements but also matches our company values.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Prodo is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

This role offers a base salary and commission package. You will receive thorough training to kick start your career, and you will have the opportunity for career development within the company.

The Package

  • Competitive salary (depending on experience)
  • Private healthcare cover & pension
  • 23 days annual leave + Bank Holidays + your birthday off (We also close for at least 10 days over Christmas)
  • Anniversary gifts - including a paid-for holiday on 5 and 10 years, plus additional days holiday, team lunches and company celebrations.
  • Annual 'away days' somewhere fun and exciting to strategise and reset!
  • Personal development opportunities - we've sent employees all over the world to train in their field
  • Flexible start & finish times - we're happy to consider all forms of flexible working
  • Remote work flexibility with HQ based in Chester (Some level of attendance required)
  • Free parking on site

So… Think you’ve got what it takes? Or do you know someone else who would be up for the challenge? Send them this link!

Apply now

Leading digital agency specializing in innovative solutions for the housing sector.

Working Week

All our employees work a 4 day work week, 32hrs per week at full pay.

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️

Our Vacation Policy

Our employees receive 23 days annual leave plus bank holidays, and at least 10 days off over Christmas.

  • 33 days
  • 52 Fridays
  • 85 days off per year

Remote Working Policy

Employees can work remotely with occasional attendance required at the Chester HQ.

Company Benefits

  • Health insurance
  • 401(k) company contribution
  • Flexible working hours
  • Generous parental leave
  • Company retreats
  • Equipment allowance
  • Professional Development Budget
  • Yearly bonuses
  • Mental Health Support

Our Team

We're a team of 38 across 10 departments:

  • engineering
  • support
  • media and commmunication
  • finance
  • information technology
  • product management
  • arts and design
  • sales
  • business development
  • operations

Desirable Skills and Experience

  • Account management
  • CRM pipeline management
  • Presentation skills
  • Communication skills
  • Organisational skills
  • Budget management
  • Web development understanding
  • SaaS knowledge

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