Account Manager

Job Title: Account Manager

Location: Very flexible - we’re happy for folks to work WFH and lots of us do. We only ask that you come to our London office a couple of times a quarter for team strategy days and socials - but of course, you're more than welcome to come in as much as you like! (+ we're working a 4 day work week - Fridays off!)

Contract: 6 months fixed term contract (with the possibility to extend or move to permanent)

Salary: £30,000 - £35,500 depending on experience + share options + benefits listed below

About Cuvva:

We are making cars multiplayer 🚙

We’re creating truly flexible products that meet people’s real needs. Using lightning-fast technology to unlock better experiences and fairer prices for our customers, Cuvva is building the future of insurance every day.

Cuvva was the first to sell hourly insurance to borrow a car through an app in the UK back in 2016. And we haven’t stopped innovating since. We’ve sold over 10 million policies, and supported over 1 million drivers and we’re just getting started. We’re a world-class team of 100+ people, passionate about solving our customers’ problems. Join us. 🚀

Position Overview:

Cuvva is seeking a proactive and detail-oriented Account Manager to join our dynamic Business Development (BD) team. The successful candidate will play a crucial role in managing and supporting our partnership scheme with car dealerships. This position involves ensuring smooth onboarding, maintaining regular communication, resolving issues, and supporting partners in offering Cuvva’s drive-away insurance to their customers.

On a day-to-day basis you’ll:

• Ensure car dealerships receive, review, and sign affiliate contracts.
• Collect and verify necessary information, including bank account details, to facilitate commission payments.
• Ensure timely and accurate processing of commission payments by collecting and verifying required details
• Respond to general queries and resolve issues raised by partners, such as requests for marketing materials or product information.
• Gather feedback from partners regarding the partnership scheme and Cuvva’s products.
• Assist in training dealership staff on offering Cuvva’s drive-away insurance to their customers.
• Ensure partners have adequate marketing materials and understand how to use them effectively.
• Keep the CRM system updated with the latest information about partners, including contact details, contract status, and any issues or requests.
• Generate reports on the status of partnerships, contract completions, and outstanding issues.
• Work closely with the BD team to identify potential new partners and ensure seamless onboarding.
• Communicate feedback or issues from partners to the product team for improvements or updates.
• Monitor key performance indicators related to partnership success, contract completion rates, and commission payouts.
• Assess the performance of individual partners and identify opportunities for growth or additional support.
• Schedule regular meetings and follow-ups with partners.

You’ll do great here if you:

• Ability to work collaboratively within a team and across departments.
• Highly organised and able to manage multiple tasks
• Possess excellent communication and interpersonal skills.
• Problem-solving skills and a proactive approach to resolving issues.
• Possess strong organisational and time management skills.
• Are capable of working in a fast-paced, startup environment.

It’s a bonus if you:

• 2+ years of previous experience in account management, customer service, or a related field is preferred.
• Experience in the automotive industry, ideally working within car dealerships would be beneficial.
• Understanding of the automotive industry or insurance products is a plus.
• Experience working with CRM systems and managing databases.
• Have a passion for innovative technology and a desire to disrupt the insurance industry.

Benefits:

• Very flexible WFH set up, we only ask folks to come in a couple of times a month for team strategy days and socials - but of course, you're more than welcome to come in as much as you like!
• A four day work week (Fridays off!)
• Transparent salary model and bands for all roles (without sharing anyones individual salary of course!)
• 21 days of holiday a year + public holidays - rising with each year at Cuvva 🌞 (holidays have been prorated based on our 4DWW)
• Private medical insurance with Bupa
• Professional development budget
• Health, WFH and wellbeing budget 🧘‍♂️
• Increases to all allowances year on year
• Enhanced parental leave
• We’ll provide you with any tech equipment that you need
• Cycle to work scheme
• A day off to volunteer
• Mental Health and Coaching Support - We offer free, unlimited and confidential access to comprehensive mental healthcare and coaching through Oliva. Giving you the space to talk to a coach or therapist about anything you like
• Hundreds of perks, discounts and flexi points for freebies
• Babylon Health, for online GP appointments, referrals and prescriptions
• £100 a month towards your Cuvva car insurance
• Referral bonus when you bring your friends to join the Cuvva team

Workplace Experience:

• Office library full of great books 📚
• Season ticket loans 🚂
• Fully stocked fridge and snack area
• Regular team lunches (even when we’re remote!)
• Quarterly team socials virtual and in-person (we’ve done things like; Toca social, neon sign making, Dabbers bingo, an online wine tasting, and themed virtual pub quizzes) 🎤

Referrals:

Know someone who could be right for this job? We’d love to hear from them, please drop us a note at [email protected] to let us know who you'll be referring to and for which role. If they get the job, you will receive an Apple Watch! If someone has already applied to the role before we receive your email they will not be considered a referral, so please check with them beforehand to make sure 🙂

Cuvva Ways of Working:

We’re dedicated to our values and creating a place where people want to work, believe in what they’re doing and have clear expectations with a bunch of freedom.

We have a culture of community and collaboration - and strongly believe people should decide where and how they work.

Our approach to hybrid working is super flexible; we only ask people to come in 3 times a quarter for a team building or company event. The rest of time it’s up to you where and how you work. You can of course come into the office as much as you like, there is a happy hour and something going on at least once a week but it's entirely up to you!

Diversity, Inclusion and Belonging at Cuvva:

At Cuvva, we’re dedicated to building an environment where individuals from all walks of life feel a sense of belonging and have the support they need to thrive. To us, it’s crucial that our differences are embraced and celebrated - and that you’re able to bring your whole self to work everyday.

Research shows that men apply to jobs if they meet ~60% of criteria, but women and those in traditionally underrepresented groups tend to apply only if they check all the boxes. If you think you have what it takes but don't meet every single point above, please still get in touch. We'd love to chat and see if you could be a great fit.

If you're a motivated and enthusiastic individual with a passion for sales and innovation, we'd love to hear from you. Join us at Cuvva and help us redefine the insurance industry. Apply today!