Account Manager

The Social Element

We offer Flexible Fridays - take your Friday afternoon off.

Only considering candidates eligible to work in London, UK ⚠️

🌎 Where: London & Surrounding Areas (Hybrid - one day in the office a week)

🤝 Type:  Full time salaried role

🚀 Join Us at The Social Element! 🌟

Founded 21 years ago, we're a leading, global and independent full-service social media agency with a team of over 260 members. From PlayStation to Nissan to Visa, we are trusted partners to some of the world's largest brands.

Our winning formula? Building strong client relationships to become the voice of their brand on social media.

Why us? We believe in the power of Genuine Human Connection to drive brand growth, trust, and loyalty. Social media is our foundation, where we give brands the tools to emotionally engage with their audience like never before.

Now, we're on the lookout for a passionate Account Manager to join our Client Services, Europe team! 💼

👊 The Opportunity

As an Account Manager you will be working on a major automotive clientand be their go-to person, the one they trust to know their goals and make sure our work is hitting the mark. You'll be juggling multiple requests, working with a bunch of different internal and external teams and markets to get things done. And hey, if you spot a chance to go that extra mile, we want you to go for it!

You've got to be in the know when it comes to social platforms, ready to share some wisdom with  your clients. And when it comes to getting stuff done, you're like a project management ninja – keeping everything on track and making sure the right people are working with you  to deliver. We need you to be smart about proposals and budgets, working alongside the Client Partner to keep things in line.

Ideally, we are looking for someone who is passionate about social media and has an understanding of why  building strong connections between brands and their audience is so important. You've got to be a pro at keeping projects moving, and confident enough to navigate our ever evolving agency at a time of growth and innovation.

📅  What You’ll Do

🌱 Nurture the client relationship: You’ll be forging a strong relationship to become the trusted partner to your client, fully grasping client goals and ensuring that our work not only aligns to but amplifies their social objectives.

🤹‍♂️ Manage client requirements: Nailing your  client requests and taking briefs  in a timely manner while collaborating  across markets with multiple stakeholders, making sure every request is responded to accurately.

🏃‍♂️ Be proactive in client development: Be motivated and energized in teaming up with the Client Partner to seize those new opportunities.

📲 Demonstrate being socially savvy: U nderstand and aim to be the master of the social platforms available to reach your client’s audience and be able to offer insights and knowledge to dazzle.

Be organised and autonomous: Effortlessly deliver projects, ensuring precise and clear communication on feedback, changes and deliverables in a timely manner

💰 Show financial acumen: Collaborate with the Client Partner to craft and deliver proposals and have a  basic understanding of financial reporting

  • Demonstrable experience  in account management, preferably with a focus on social media marketing
  • Experience working for multi-market clients
  • Up-to-date and current knowledge of social networks and social media trends
  • Solid experience with Google Suite and/or Microsoft Office apps

Please note these benefits are for UK based employees only

🏠 Remote/Flexible working (occasional travel and one day a week in the office)

🏖️ 33 days of holiday(including the bank holidays)

🎂 Birthday off

Annual Occasion Day off for an important event (eg moving house, getting married)

❤️ 1 Volunteer day off

🌞 Flexible Fridays(Working half day)

👓 Eye care: Contributions towards eye tests and glasses

🏥 Enhanced sick pay: 4 weeks full pay, 4 weeks half pay

👪 Enhanced family friendly policies

🤗 Employee Assistance Programme and wellbeing suppor t

🛍️ Access to our discounts website

The Hiring Process

🤝 Initial Call with one of Talent Team

First Interview with two Client Partners

📜 Presentation to show your account management skills (to be presented in final interview)

🧑‍🤝‍🧑 Final Interview with Managing Director and Client Partner

The Social Element Behaviours For Success

Be focused and decisive 🔥

Be brave and inspirational  🦸

Be rigorous in our approach 🕵️

Be considered and inclusive 🤗

Be loud and proud 🔊

Our Diversity, Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.


The Social

A global social media agency enabling brands to harness the power of social and build genuine human connections

Working Week

We offer Flexible Fridays - take your Friday afternoon off.

Our Vacation Policy

36 days of holiday (including the bank holidays)

Remote Working Policy

We offer a 100% remote working policy, or work from one of our many offices in the UK, USA and beyond.

Company Benefits

  • Flexible working hours
  • Equipment allowance
  • Professional Development Budget
  • Career Break
  • EAP scheme and wellbeing support

Our Team

We're a team of 240 across 15 departments:

  • media and commmunication
  • human resources
  • operations
  • marketing
  • +11 more teams

Desirable Skills and Experience

  • Account Management
  • Social Media Marketing
  • Client Development
  • Project Management
  • Financial Reporting

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