Account Executive

Usability Hub
  • 4 x 8hr days
  • 100% salary
  • Remote, Australia only
  • Sales

Posted 1 month ago

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⚠️ Australia only. Your application will be automatically rejected otherwise

In a nutshell

Join us in our mission to champion human-centred design. As an Account Executive at UsabilityHub you will be focused on identifying, managing and closing new business and growth deals with Enterprise customers. This role is responsible for managing our largest, most strategic deals with some of the most admired companies in the world.

Who we are

UsabilityHub is a remote UX research platform that helps organisations deliver products that perfectly fit their customers’ needs. We empower designers to engage directly with users and get rich feedback, quickly and easily.  We’ve been championing human-centred design practices for over 10 years with big and small customers including Asana, Google, Metalab, UsTwo, Unilever and Zendesk.

Who we're looking for

  • You have 2+ years of demonstrated experience in quota-carrying B2B sales, ideally in UX design or research markets, with contract values above $20k pa.
  • You are commercially savvy, with a genuine interest to further your career in commercial sales with a focus on identifying and closing new business.
  • You are able to develop strong relationships through excellent written, verbal and face-to-face communication.
  • You can demonstrate how you use a solution approach to selling and creating value for customers.
  • You can simultaneously manage multiple deals through the sales pipeline. This includes completing detailed discovery conversations, product demonstrations, and negotiations with various buying centre members.
  • You have experience in completing product demonstrations via video conference.
  • A proven track record of overcoming objections and achievement of sales targets.
  • You are comfortable working with sales enablement software such as CRM, email, outreach software, LinkedIn sales navigator.

Picture yourself in this role

If you had worked with us this past month, you would have:

  • Scheduled meetings with new prospects to qualify their requirements and ensure that UsabilityHub is the right solution for them.
  • Demonstrated the capabilities of our platform for interested prospects, showcasing how UsabilityHub addresses their needs and solves their research and design challenges.
  • Worked closely with Hannah, our sales administrator, to generate quotes meeting the requirements of our prospects.
  • Closed deals with new enterprise customers and celebrated those wins with the rest of the team.
  • Contributed to the improvement of our sales process by recommending changes and sharing your experiences for others in the team to learn from.
  • Continuously maintained a clean pipeline of deals and ensured that data in HubSpot was accurate and up to date.
  • Collaborated with internal stakeholders in the product and support teams to answer any tricky questions that arose from your conversations with clients.
  • Attended our weekly sales meetings to share how you are progressing against your monthly and quarterly targets.
  • Had a 1:1 with Andrew, our director of sales, to address any challenges, raise ideas and prepare for the future.
  • Attended our monthly all-hands call to stay up to speed on what is happening throughout the organisation.


This is a remote role with the ideal candidate being based on the East Coast of the United States.

Perks and Benefits

  • A work life balance that fits your needs. Team members can choose between 4 day work weeks, 9 day fortnights or full time hours, and we aim to work smart, not spend crazy hours at work.
  • A share in our success. All team members get a percentage of profits every quarter and (soon) an equity stake in the business.
  • Generous parental leave. We support growing families with 14 weeks of fully paid leave for primary carers and 6 weeks for secondary carers.
  • An investment in your development. We offer AU$1,500 per year for you to spend on books, courses and events along with 6 paid Level Up days.
  • Everything you need to do your best work. Whether you’re working from home, a co-working space or our office, we’ll cover your gear, office rent and furniture.

Keen to apply?

Please upload your resume (or Linkedin profile) and a cover letter that answers the three following questions:

  1. What’s one thing that you see commonly in sales but you think isn’t the best approach? Why? What do you think is better?
  2. What’s something you’ve learned recently that changed the way you think about your work? What convinced you?
  3. Tell us about a time when you had to choose between two high priority tasks with the same deadline. What approach did you take, and what was the result?
Apply for this job

⚠️ Australia only. Your application will be automatically rejected otherwise


UsabilityHub is a remote user research platform that takes the guesswork out of design decisions.

Our Working week

Choose between a 5, 4.5 or 4 day work week.

Our 4 day week = any day off

We work 100% remotely

We work fully remotely and are a team of 26 and mostly based in USA.

Our Benefits

  • Health insurance
  • Flexible working hours
  • Generous parental leave

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