Social Media Monitoring Analyst

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why this role matters

This Social Media Monitoring Analyst role is project-based(1 year), meaning you’ll be assigned to a single client or initiative and work with them full-time for the duration of the project. Your focus won’t be split across multiple accounts; instead, you’ll immerse yourself in one client’s brand, audience, goals, and context.

By deeply understanding their landscape, you’ll help them make sense of ongoing conversations, measure impact over time, and adjust strategy based on real audience reactions. The quality and consistency of your analysis directly influence decision-making at a senior level - making this role critical to both customer trust and project success.

What You’ll Do

• Work as a dedicated Social Media Monitoring Analyst for a single client or initiative, fully embedded in their project for its duration
• Analyze social media and digital conversation data on an ongoing basis to evaluate how the client’s brand, campaigns, or initiatives are being received
• Track performance over time, identifying shifts in sentiment, engagement, and audience behavior - not just one-off results
• Monitor social media channels for brand mentions, emerging issues, or opportunities that require timely attention
• Turn large volumes of data into clear, structured insights and recommendations through professional, client-ready reports
• Act as a trusted analytical partner to the client, providing context, interpretation, and constructive guidance - not just metrics
• Collaborate internally with CX, Sales, and Product teams to ensure insights are aligned and actionable
• Maintain high reporting standards by reviewing work for accuracy, consistency, clarity, and visual quality
• Cross-check data points, calculations, and sources to ensure reliability and credibility

Who You Are

• You’re comfortable owning a project end-to-end and staying focused on a single client’s needs for an extended period
• You enjoy going deep rather than wide - learning a brand, its audience, and its context inside out
• You’re analytical, and don’t rush to conclusions without validating the data
• You communicate clearly and professionally with both internal teams and external stakeholders
• You can give constructive feedback confidently and tactfully
• You have strong writing & reporting skills and can produce polished, client-facing reports
• You manage your time well and can independently plan your workload within a project structure
• You’re detail-oriented and take pride in delivering accurate, high-quality analysis
• You have experience analyzing social media or digital engagement data and interpreting audience behavior and trends

What the hiring process will look like

• Initial screening call with Talent Acquisition
• Technical interview with the hiring manager
• Offer