Sales Manager Infusion Therapy

Company Description

Inspiration Healthcare is a British based, global provider of medical technology, and our mission is to pioneer medical technology that improves outcomes of patients, starting with the very first breaths of life.

We provide high-quality, innovative products to patients around the world that help to improve patient outcomes, and we actively invest in innovative product opportunities, disruptive technologies and, of course, our people.

The Group currently consists of three companies: Inspiration Healthcare Ltd, SLE Ltd and Viomedex Ltd and, under these brands, we sell neonatal intensive care and operating theatre equipment around the world through a network of distributors into over 75 countries.

We also offer a full range of ambulatory infusion care devices for both hospital and homecare applications to customers across the UK and Ireland.

Products range from highly sophisticated capital equipment through to single-use disposables all of which can help improve outcomes of extremely sick patients.

We can proudly admit that we haven't come this far without entrepreneurial spirit, a solution driven attitude, and a determination to improve outcomes for premature and sick babies. So if making a positive difference to other people's lives resonates with you and you believe that you have what it takes to flourish and succeed in this role, then we’d love to hear from you.

Position

Job Purpose (Role Definition):

To manage the Company’s Infusion Therapy and Homecare business activities from beginning to end including the portfolio for all infusion therapies: promotion, sale, and after-sales support of the products.

To oversee the direct and indirect management of all aspects of the Infusion Therapy and Homecare business, including business development, , service, marketing, and to ensure that all staff have the correct training and tools to deliver the business needs.

Main Duties and Responsibilities:

• Achieve consistent results in support of the Company’s business plan in terms of sales, gross profit, market presence and brand awareness;
• Deliver the Infusion Therapies commercial targets in line with strategy;
• Co-ordinate and execute marketing activities and the strategy for the year alongside the Marketing manager, including exhibitions, events and social media;
• Support the Business Development Manager with business-to-business reviews with Home Healthcare Companies;
• Liaise with Quality Assurance on customer complaints processes and relay feedback to Principals;
• Manage all aspects of the Infusion Therapy product sales across the UK, ensuring that all staff under your supervision comply with and meet the requirements of their respective job descriptions;
• Provide product support nationally in conjunction with the Business Development Managers, Product Specialists and Clinical Support Specialists;
• Support the Technical Service Department in ensuring that the service level KPI’s and contracts are adhered to and the needs of the customer are met;
• Provide support to Business Development mangers in Homecare and acute therapies;
• Plan and execute strategies to convert accounts in private homecare and the NHS;
• Provide information to senior management including market trends, competitive activity, product design needs, regulatory requirements;
• Maintain thorough product knowledge to a competent level including ability to demonstrate products, position products versus competitive products and in-service end-users;
• Collaborate with the Product Specialists, Clinical Support Trainers, and appropriate Principal suppliers in planning and executing competency-based training programs;
• Ensure supply chain is robust and market trends, forecasting and demand are communicated in a timely manner to supply chain to ensure customer demand is met;
• Produce business development reports for senior management in order to qualify and support future investment;
• Support and ensure the Infusion Therapy team’s adherence to the Company’s Quality policy and objectives, and the requirements of the Company’s Business Management System, where required;
• Ensure that direct reports have the necessary qualities, competencies and appropriate tools to carry out their roles;
• Harness a working environment that encourages teamwork, energy and creativity;
• Monitor, assess and implement new strategies for enhanced team performance and an increased contribution to the Company’s profit margins;
• Address patient, customer and employee issues effectively and in a timely manner, seeking support and guidance where required;
• Actively participate as a member of the Senior Management Team;

Management Responsibilities:

Infusion Therapies team

Requirements

Experience and Qualifications Required:

Mandatory:

• Clinical knowledge of product application;
• Experience of managing staff and motivating a team;
• Building relationships and communicating successfully with physicians and hospital administrators;
• Proven experience of building and managing a successful team through the use of strong people management skills.

Desirable:

• Healthcare / medical device industry background;
• Experience in the sale of infusion medical products;
• Experience in delivering training and support on infusion medical products;
• Full driving licence and an ability to travel across the UK and Ireland.

Key Skills and Competencies:

• The ability to maximise sales opportunities of infusion therapy products to homecare companies, hospices and other acute and non-acute care service providers, and be effective in communicating value-based solutions;
• The ability to engage customers, deliver presentations, and communicate a clinical subject matter in an understandable, coherent manner;
• The ability to inspire and manage subordinate staff to achieve levels of excellence;
• The ability to learn quickly and establish a high degree of knowledge and expertise in infusion therapy products and their applications;
• The ability to devise sales strategy that addresses the market need;
• Have an understanding of the application of healthcare regulations and quality standards in UK markets;
• Commercial acumen and understanding of business objectives and budgets.

Other information

As well as being dedicated to providing a great place to work in a rewarding, stimulating and environmentally conscientious environment, we offer an extensive range of benefits, listed below, and actively support learning and development opportunities for all:

• 25 days' holiday pa, rising to 28, plus bank holidays
• Blended working options
• Enhanced pension scheme (with salary sacrifice option)
• Bonus schemes
• Sharesave scheme
• Mind & body wellbeing support
• Healthcare cash plan
• Retailer discounts
• Life assurance
• Enhanced and equal leave & pay for new parents
• Cycle to Work
• SmartTech scheme
• Electric Car Benefit
• Employee referral scheme
• Travel season ticket loan