Product Manager

Role overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Your role in the team

We are looking for a Product Manager to lead the implementation of our contact centre initiatives, including the migration of our telephony platform for our European business. You will oversee end-to-end product delivery, ensuring a global perspective by understanding how contact centre capabilities are utilized across regions. Post-launch, you will manage and enhance the telephony and CRM systems used by our customer service agents worldwide. This role involves collaborating with cross-functional teams, managing day-to-day execution, and helping to deliver high-quality solutions on schedule.

In this high impact role, you’ll work closely with internal stakeholders to understand business needs, define requirements, and deliver exceptional customer experiences; directly impacting customer satisfaction and business success

Key responsibilities

• You’ll work on interesting and challenging problems that directly impactour customers and business outcomes.
• You’ll own the end-to-end contact centreexperience for our European business, while ensuring alignment with global standards and solutions
• You’ll partner with stakeholders to define business outcomes and collaborate with the product team to understand platform utilization, coordinate changes, and explore region-specific solutions
• You’ll oversee every phase of product delivery, including managing intake, backlog of requests and customer journey documentation
• Excel in a fast-paced environment where you’ll gain valuable experience navigating complexity, driving impact, and contributing to the evolution of our telephony systems.

Essential Skills

• All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.
• 4+ years of experience in product management role required.
• 1+ years of experience in relation to the configuration of IVR/Telephony technologiesrequired.
• Proven track record of managing complex, cross-regional product implementations
• Familiarity with agile methodologies

Desirable Skills

• BA/BS degree required

Travel Requirements:

• Travel to London office two days a month or as needed

Supervisory Responsibilities

There are no supervisory duties

Job Posting End Date: Tuesday 18th March 2025 [11:59pm]

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

What we offer

As Digital DNA’s Workplace of the Year 2020 & 2022 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

Statement on Fair Employment and Equal Opportunities

Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

Posting End Date:

19 March 2025