Office Manager

At Insomnia Cookies, our headquarters is the heart of our cookie community. We’re looking for an Office Manager to sit at the front desk of our Philadelphia HQ and serve as the welcoming face of Insomnia. You’ll keep our office running smoothly — from mail and lunch orders to meeting setup and vendor coordination — while also helping to build culture through events, celebrations, and employee experiences.

This is an in-office role for someone who thrives in a people-facing environment, loves being the go-to problem solver, and takes pride in making the workplace feel organized, inviting, and fun.

SWEET POSITION PERKS:

• 4 Day Work Week (yuppp, we get every Friday off)
• Comprehensive benefits including health, dental, vision, and 401(k).
• A fun, entrepreneurial, and cookie-filled culture.
• Free cookies, branded swag and so much more!

What You’ll Do:

Front Desk & Hospitality

• Serve as the first point of contact at our front desk, greeting all visitors, vendors, and candidates with warmth and energy.
• Manage visitor check-in and coordinate with hosts.
• Answer and direct calls, manage inquiries, and oversee front desk communication.
• Receive, sort, and distribute mail and deliveries; coordinate couriers and pickups.

Office Operations

• Oversee the day-to-day smooth functioning of the HQ: kitchen, reception, supply closets, and meeting spaces.
• Manage office supply orders, snacks, and lunches (cookies included, of course).
• Coordinate with building management, cleaners, and maintenance vendors.
• Support meeting logistics: room reservations, catering, AV/tech setup.
• Ensure safety and security protocols are followed, including employee and guest access.

Culture & Community

• Partner with the People Team to plan and host engaging events — from team lunches and celebrations to contests and holiday parties.
• Create a positive, welcoming atmosphere that reflects Insomnia’s culture and values.
• Support onboarding by setting up new hire desks, welcome kits, and first-day experiences.
• Spark moments of joy — whether through surprise treats, seasonal decorations, or creative office touches.

Administration & Support

• Track office expenses, process invoices, and manage vendor payments.
• Provide administrative support, including scheduling, printing, and scanning.
• Act as the central resource for office-related questions and support needs across teams.
• Arrange travel coordination for candidates and employees as needed (flights, hotels, transportation)
• Assist the Leadership Team (LT) with coordination, logistics, and administrative tasks when required
• Serve as the backup to the Executive Assistant for our CEO, providing support as needed.

QUALIFICATIONS

About You

• You thrive in a front-facing role and love greeting people with positivity and energy.
• You’re excited to be in the office at least 4 days a week and bring life to the HQ environment.
• You’re detail-oriented, organized, and enjoy creating order out of chaos.
• You’re proactive and resourceful — you see what needs to be done and make it happen.
• You’re creative, people-focused, and love building community through events and experiences.
• You have top-notch computer skills — highly proficient with Microsoft Office Suite, SharePoint, calendar and scheduling - tools, and quick to learn new systems.
• Prior experience in office management or executive support is required.

Why You’ll Love This Job

• You’ll be the heartbeat of Insomnia HQ — keeping things organized, efficient, and fun.
• You’ll play a critical role in shaping both our employee experience and guest impressions.
• You’ll get to plan engaging events and cultural moments that bring people together.
• You’ll join a company built on spreading joy (and cookies) every day.

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly " Imagining What’s Possible"!