Manager of Workplace Experience

Description

General Purpose:

The Manager of Workplace Experience is a strategic and operational leader responsible for cultivating a secure, engaging, and brand-aligned workplace environment across all enterprise locations. This role oversees internal events, facility operations, rebranding initiatives, physical security systems, and centralized enterprise collections. The Manager will collaborate with leaders across People, Marketing, Internal Communications, Technology, and Finance to ensure a cohesive and inspiring employee experience. This leader will also coach and develop support staff and Welcome Ambassadors, fostering a culture of hospitality, inclusivity, and operational excellence.

Essential and Supervisory Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Adheres to the highest degree of professional standards and strict client confidentiality.
• Anticipates and addresses client concerns. Escalates and resolves most problems as they arise.
• Coaches, mentors, and develops Office Managers and Welcome Ambassadors across all locations.
• Establishes best practices and training programs to elevate team performance.
• Fosters a high-performing, service-oriented, and inclusive workplace culture.
• Maintains a current knowledge of industry practices and ensures best practices are always considered.
• Designs, budgets, and executes impactful internal events that promote engagement and alignment.
• Partners with Internal Communications to publicize events and initiatives.
• Measures and reports on event effectiveness using feedback and data.
• Oversees daily operations of all enterprise facilities, ensuring safety, hospitality, and brand alignment.
• Leads rebranding projects in collaboration with cross-functional teams.
• Develops and implements policies for facility management, maintenance, and vendor relationships.
• Oversees the creation, distribution, and lifecycle management of employee security badges.
• Manages building access controls and surveillance systems.
• Ensures compliance with security protocols in coordination with IT and Facilities.
• Serves as the primary liaison for AV and print vendors, ensuring high-quality service and technology.
• Evaluates and implements workplace technologies that enhance productivity and experience.
• Manages vendor contracts, procurement, and service-level agreements.
• Develops long-term relationships and networks both internally and externally.
• Continuous effort toward professional development, including continuing education, attending training seminars and networking events.
• Practices regular and predictable attendance. Communicates when that attendance will be disrupted in a reasonable time.
• Performs other duties as assigned.

Supervisory Duties (if any)

• Direct supervisory responsibility for the Welcome Ambassadors. Manage, provide guidance, mentorship, and foster a high-performance, collaborative environment while ensuring operational efficiencies and alignment with the company’s overall strategy.

Job Qualifications

Knowledge, Skills, and Abilities:

• Demonstrates strong project management, communication, and organizational skills.
• Familiarity with physical security systems, AV, and print technologies.
• Passion for creating inclusive, engaging, and brand-aligned workplace environments.
• Ability to follow all Richey May policies, procedures, standards, specifications, and guidelines.
• Ability to actively participate and attend employee meetings.
• Ability to promote, work, and act in a manner consistent with the mission of Richey May.
• Ability to communicate and collaborate with team members to ensure superior results and team success.
• Excellent verbal and written communication skills.
• Demonstrates leadership and mentoring capabilities.
• Demonstrates proactive career development.

Education or Formal Training:

• Bachelor’s degree in Business Administration, Hospitality, Facilities Management, or related field required.

Experience:

• 8+ years of progressive experience in workplace experience, facilities, or corporate events, including 3+ years in a leadership role.
• Proven experience managing multi-site operations and cross-functional initiatives.
• Experience with budget oversight and vendor negotiations.
• An equivalent combination of education and experience may be substituted on a year-to-year basis. (if applicable)
• Industry specific experience strongly preferred.

Additional Requirements/Licenses/Certifications:

• Candidates must pass a criminal background check.

Benefits:

RM Advisory is proud to paid time off and 10 paid holidays for this role to make sure you have a life outside of the office. We offer more paid time off as you progress in your career with us. Our robust benefits package includes full or partial employer-paid employee medical, employer health savings account contribution, employer-paid life insurance, employer-paid short- and long-term disability, paid parental leave, and a 401 (k) match. Other voluntary benefits include accident, hospital indemnity, critical illness, health flexible spending account, dependent care flexible spending account, vision, dental, and medical for dependents. We also offer certification bonuses, continuing professional education, and education reimbursement. Our wellness programs also include an employee assistance program, paid bereavement leave,e and our Mental Health First Aid team, employees trained to support mental wellness throughout the firm.

Salary Range: $60,000 - $90,000 + Bonus

This salary band is based on position level but final compensation is determined by experience, location, and other relevant factors, so actual salary may vary.

RM Advisory LLC is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion (including religious dress and grooming), national origin and ancestry, physical and mental disability, medical condition, genetic information, sex/gender, age, marital status, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, employment status, or any other characteristic protected by applicable federal, state, and local laws.

RM Advisory LLC offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Application Deadline: Applications for this role will be accepted for a minimum of twenty calendar days. We encourage you to apply promptly, as the posting may close earlier if we receive a strong pool of candidates.

Richey May operates in an alternative practice structure where Richey May & Co., LLC is an independent CPA firm that provides our audit and attest services, while RM Advisory LLC provides tax, advisory and other non-attest services.