Customer Success Manager

At Friendly Captcha we're looking for a Customer Success Manager to join our team.

Who we are

We are Friendly Captcha, a SaaS startup that offers bot protection which is privacy-friendly and does not require Internet users to perform tasks such as clicking images of cars, making it accessible to all humans.

We’re looking for a Customer Success Manager who wants to contribute to our fully bootstrapped, profitable, and growing business. This role allows you to get exposed to all areas of our business from day 0, and to make your role more adherent to your preferences and skills as you grow inside the company. With thousands of websites that we protect every day, millions of happy Internet users, the world’s leading organizations as our customers, and a world-class team, we welcome you to join us on our vision to create a safe Internet that is accessible for all humans.

Your mission

As part of the Customer Success team, you will help our customers to protect their online services. You act as an important interface between development and customers.

Technical and commercial topics:

• Processing technical customer inquiries (software developers &
• IT security managers and data protection officers in enterprises).
• Further development of our automated ticket processing and knowledge base
• Informing and advising customers on security and data protection topics
• Creating contracts, negotiating contracts with new customers
• Account management, recording and processing customers in the CRM system
• Checking security assessments of customers

What we offer

• A high-impact product that protects our customers’ internet presence, which is making the internet more human friendly. Together we have an impact we can be proud of.
• A small and effective team looking to grow and make a big difference, by being focused. We rather aim for a smaller team that is great, than a bigger team that is good.
• A place to grow personally and professionally.
• A testing ground to try and change things – we like to move fast and value iteration.
• An office in Munich West / Woerthsee surrounded by nature and close to a beautiful lake with good connections.
• A competitive salary.
• Plus: Italian barista coffee, public transport ticket, a work MacBook, regular team events spread across Europe, and more.

Your profile

• You have an IT background
• You are fluent in German and English
• You work in a solution-oriented and technically creative way
• You are communicative and speak at eye level with IT experts

Your decision

Standard 'I'm not a robot' tests are the curse of the internet. Our mission is to change that. We want to protect a billion human interactions with websites every day - without making internet users suffer.

Apply for the job

Join our team and help us make the web safe and accessible for everyone!