Credit Controller

About us

Hoare Lea is a human-centric and planet-conscious engineering consultancy. We offer intelligent and sustainable solutions to complex design challenges for the built environment throughout the UK and further afield.

We provide a wide range of engineering and consultancy services, including acoustics, air quality, building services (MEP), fire, lighting, security and sustainability to name but a few. Together, our highly skilled teams use technical expertise and problem-solving skills to bring buildings to life. We ensure that whatever the building, its design is outstanding, and its operations meet the needs of the communities it serves.

We are as committed to providing an environment where everyone can realise their unique potential. So, in joining Hoare Lea, you will experience a business that enriches your knowledge, supports your wellbeing, and welcomes your individuality. You’ll have the opportunity to participate in our 9-day fortnight scheme, thriving community groups, varied social and networking events, and extensive professional and technical development schemes. We also offer an extensive benefits package, including private medical cover, electric vehicle salary sacrifice scheme, stock options, and up to 25 days of annual leave.

Whatever your ambitions or circumstances, our aim is to enable everyone to develop their knowledge, give their best, and enjoy what they do.

About the Role

We are seeking a Credit Controller to join our Central Credit Control team in Bristol. This varied and fast-paced role will see you managing your own credit control portfolio, producing Management Information, and reviewing credit control processes to ensure compliance with the firm’s standard procedures.

• Establishing and maintaining effective communication links with both internal and external clients at all levels
• Be accountable and take ownership of your allocated ledger and be proactive in managing the collection and resolution of debt and individual queries
• Ensure problem debts or bad debts are escalated for further action and recommend recovery solutions to internal colleagues and Directors
• Develop client relationships to understand the agreed payment terms and processes and improve the service delivered by the Credit Control team
• Build strong relationships with internal customers and arrange regular debt reviews to ensure all debts are chased in a timely manner
• Preparation of Management Information and other reports as requested by the Credit Control Manager
• Ensure unallocated monies are identified
• Raise the credit control team profile by providing guidance and support to internal customers to support company growth
• Prioritisation of workload to achieve targets
• Monthly cash forecasting of own credit control portfolio, discuss and agree with Senior Directors prior to submission and ensure team member's forecasts are submitted by the agreed dates
• Lead monthly debt conference calls with internal stakeholders
• Ad-hoc tasks as required by the Credit Control Manager

About You

The successful candidate will have proven credit control experience. They will be detail‑oriented, proactive and assertive—particularly on the telephone—and able to communicate clearly and professionally at all levels. Strong IT skills are required, with confident use of Microsoft Office (especially Excel). You should be comfortable working on your own initiative or following direction, with excellent interpersonal skills, strong organisational ability, and the capacity to multi‑task while contributing positively to the team.

• Experience in credit control
• Attention to detail and must demonstrate a positive and proactive approach
• The ability to communicate clearly at all levels
• Assertive and professional on the telephone
• You’ll be IT literate with good knowledge of Microsoft Office including Excel, with a meticulous eye for detail and methodical approach; you’ll be as happy working on your own initiative as you are following direction
• You will have excellent communication and interpersonal skills and be confident communicating with people at all levels to enable you to build good working relationships with all those around you
• Strong organisational skills and the ability to multi-task are essential, with a good team spirit

How to apply

To apply simply complete a CV profile and submit your application, or for further information please contact [email protected].

If shortlisted, one of our recruitment team will be in touch to arrange a introductory call (about 30 minutes) to discuss the role and your experience in more detail. From there, successful candidates will be invited to attend a panel interview, either via Microsoft Teams or in person at one of our offices.

Adjustments and accommodations

If there are adjustments or accommodations that we can put in place to help you participate and give your best at any stage of the recruitment process (whether relating to disability, neurodivergence or anything else) please let us know.

Data privacy

We have updated our terms and conditions for candidates, click here to find out more.

Recruitment agencies

We have a Preferred Supplier List of trusted partners who assist us when required. We do not acknowledge speculative CVs or unsolicited candidate introductions from agencies not on the list.