Business Manager

Company Description

Inspiration Healthcare is a British based, global provider of medical technology, and our mission is to pioneer medical technology that improves outcomes of patients, starting with the very first breaths of life.

We provide high-quality, innovative products to patients around the world that help to improve patient outcomes, and we actively invest in innovative product opportunities, disruptive technologies and, of course, our people.

The Group currently consists of three companies: Inspiration Healthcare Ltd, SLE Ltd and Viomedex Ltd and, under these brands, we sell neonatal intensive care and operating theatre equipment around the world through a network of distributors into over 75 countries.

We also offer a full range of ambulatory infusion care devices for both hospital and homecare applications to customers across the UK and Ireland.

Products range from highly sophisticated capital equipment through to single-use disposables all of which can help improve outcomes of extremely sick patients.

We can proudly admit that we haven't come this far without entrepreneurial spirit, a solution driven attitude, and a determination to improve outcomes for premature and sick babies. So if making a positive difference to other people's lives resonates with you and you believe that you have what it takes to flourish and succeed in this role, then we’d love to hear from you.

Position

JOB PURPOSE (ROLE DEFINITION):

To manage the Company’s Acute Care and ventilation portfolio, and promote, sell and provide after sales support for all the products in the range.

MAIN DUTIES AND RESPONSIBILITIES

• Achieve consistent results in support of the Company’s business plan in terms of sales, gross profit, market presence and brand awareness of the Company’s products in the assigned territory.
• Plan, recommend and execute strategies to convert accounts in hospital care to the use of Inspiration and distributed products in a rapidly developing market.
• Engage in selling to accounts, including qualification, demonstration, and closure of sales of our critical care and temperature management products, positioning our technology as the new standard in critical care and in patient warming.
• Deliver product demonstrations and conduct negotiations both with physicians and hospital administrators, including EBME (electro-biomedical engineering team), critical care, theatre managers and procurement managers.
• Provide clinical support, training and education to customers in conjunction with the Clinical Specialist and the Product Manager to ensure that product demonstrations are effective.
• Collaborate with your line manager, the Marketing team and the appropriate Principal suppliers’ personnel in planning and executing sales strategies to convert accounts to our own and distributed products.
• Provide after sales product support and training provision to a competent level.
• Promote and sell maintenance contracts and managed service contracts for the Company’s product range.
• Provide information to your line manager including market trends, competitive activity, product design needs, regulatory governance, quality control management and production requirements.
• Successfully manage and deliver local and regional tender bids and negotiate with regional procurement hubs.
• Maintain thorough product knowledge including the ability to demonstrate products, position products versus competitive products and in-service end-users.
• Provide business reports and regular sales forecasts to your line manager, as required.
• Strengthen the quality and volume of relationships between the Company and existing and new customers by means of regular meetings and telephone contact.
• Address patient and customer issues effectively and in a timely manner, seeking support and guidance where required.
• Collaborate closely with Technical Support, Marketing and R&D to ensure customer satisfaction and that sales targets are met.
• Comply with hospital access credentialing requirements, including competency exams and immunisation, as required.
• Maintain and develop organisational culture, values, and reputation in all markets and with all staff, customers, suppliers, principals, partners, and regulatory/official bodies.
• Attend exhibitions and other events to promote the Company’s products and services, as required.
• Participate in the Company’s 24/7 telephone support service by being available out of hours and for the possible delivery of emergency hire equipment;
• Adhere to the Company’s Quality policy and objectives, and the requirements of the Company’s Business Management System through Trackwise
• Actively participate as a member of the sales team in terms of maintaining sales morale, building a successful sales function, and proactively contributing

MANAGEMENT RESPONSIBILITIES

None

Requirements

EXPERIENCE AND QUALIFICATIONS REQUIRED

• Clinical knowledge of product application;
• Demonstrable experience of selling medical devices successfully in competitive markets and a proven track record of achieving sales targets;
• Building relationships and communicating successfully with physicians and hospital administrators;
• Full driving licence and an ability to travel in the UK and Ireland occasionally overseas

Desirable

• Bachelor’s degree or equivalent and / or demonstrable success in a sales role;
• Healthcare / medical device industry background;
• Experience in the sale of neonatal / critical care products.

KEY SKILLS AND COMPETENCIES

• Understanding and application of healthcare regulations and quality standards in UK markets.
• Able to perform IT tasks associated with the role, including but not exclusively Microsoft Office.
• The ability to maximise sales opportunities of both disposable products and capital equipment to hospitals and other healthcare institutions and be effective in communicating value based solutions.
• Able to identify sales opportunities, be organised and persuasive in their exploitation and delivery, disciplined and effective in their closure and negotiation, and attentive and proactive in managing the customer relationship.
• The ability to engage customers, deliver compelling presentations to a varied audience, and communicate and present a technical subject matter in an understandable, coherent manner.
• Able to demonstrate both disposable products and capital equipment to hospitals and other healthcare institutions in a professional, articulate manner.
• The ability to learn quickly and establish a high degree of knowledge and expertise in different products and their application.
• The ability to devise sales strategy from market needs.
• Knowledgeable of, and sympathetic to, the commercial and business aspects of any transaction.
• Knowledgeable of Quality Assurance and Regulatory Affairs principles and policies.

Other information

As well as being dedicated to providing a great place to work in a rewarding, stimulating and environmentally conscientious environment, we offer an extensive range of benefits, listed below, and actively support learning and development opportunities for all:

• 25 days' holiday pa, rising to 28, plus bank holidays
• Blended working options
• Enhanced pension scheme (with salary sacrifice option)
• Bonus schemes
• Sharesave scheme
• Mind & body wellbeing support
• Healthcare cash plan
• Retailer discounts
• Life assurance
• Enhanced and equal leave & pay for new parents
• Cycle to Work
• SmartTech scheme
• Electric Car Benefit
• Employee referral scheme
• Travel season ticket loan